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Returns

RETURNS

We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. If you have any questions, please chat us online, call us at 801-810-9391 or email us at customerservice@pompomfashion.com

Return Information

  •  We accept returns for an online credit for non final sale items up to 30 days from the date you place your order.
  • Damages must be reported within 30 days of receiving merchandise or can not be returned.
  • Refunds are issued back to the original method of payment or with an online credit.
  • Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
  • Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case the shoes will be shipped back to you and you are subject to the return shipping costs.
  • Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.
  • Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. Coupon code items of 40% off or more are also final sale.
  • Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
  • Original shipping is not refundable.
  • Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.

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